Delivery Policy
Ordering
Orders are usually dispatched within 2 working days* using a 24-48hr service, however at busy times there may be a longer lead time. Should you require your delivery on a specific day please contact us in advance or add a note to your order to ensure it’s possible. Upon completing your order, you will receive an email confirming your expected delivery day and your tracking information, subject to stock availability. Substitutions will be made if we have sold out of your chosen item, please advise if you would prefer to receive a refund in the event of an item being unavailable.
We dispatch non-perishable items Monday to Thursday*. Orders which include perishable items are dispatched Monday to Wednesday*, any orders that are received after 3pm on Tuesday with perishable items will be dispatched the following Monday*.
(*excluding bank holidays.)
Delivery
We use a courier service to send your goods to you.
For mainland England, Wales and the Scottish Lowlands we operate a 48 hour delivery service although deliveries can often arrive within 24 hours.
Notice of damage to any goods received must be emailed through to warehouse@ultracomida.co.uk along with photos of damage to the outside packaging AND any damage to products for us to be able to investigate the matter.
You can find all of our prices in the table below. Please note that these prices are subject to change based on your location and the nature of your order.
Our service does not require a signature to acknowledge delivery. A box is provided during the checkout process where you can tell us where to leave the goods if no-one is in at the time of delivery. If this information has not been provided, and the driver is unable to deliver the goods, or if anything happens to the goods in the time it takes you to collect them from your safe place, we cannot be held responsible for the condition of the goods.
You are responsible for ensuring that the delivery address details are correct and that you have provided the correct postcode.
We offer free delivery on orders of £75 or above for Mainland Wales, England and the Scottish Lowlands. The total price excludes any offers, vouchers or promotions.
Maximum delivery weight is 30kg.
Pricing
| Service | Postcodes | Delivery Price | Transit Time | Delivery Days |
| England and Wales | All | £8.50 | 2 Working Days | Mon – Fri |
|
Aberdeen, Carlisle, Edinburgh, Glasgow (Mainland), Inverness (Mainland), Kilmarnock, Perth (Mainland) Sterling, Falkirk |
AB, DG5, DG10-14, DG16, TD9, EH35-40, EH42-46, TD1-8, TD10-14, FK14, FK20-21, G83-84, ML11-12, DG3-4, DG6-9, KA6, KA18-19, KA26, DD3-11, KY9-10 KY14-16, PH3-16, FK18-19 | £8.50 | 2 Working Days | Mon to Fri |
| Glasgow (Isle), Inverness (Region a), Perth (Isle) | IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KW1-14, PH17-18 | POA | 2 Working Days | Mon to Fri |
| Inverness (Region b) | HS1-8, IV41-49, IV51, IV55-56 | POA | 5 Working Days | Mon to Fri |
| Kilmarnock (Isle), Oban (Region a) | KA27-28, PA20-33, PA35-38, PA49, PH36-39, PH49-50 | POA | 2 Working Days | Mon to Fri |
| Oban (Region b) | PA62-72, PA74-75, PA80, PH40-41 | POA | 4 Working Days | Mon to Fri |
| Oban (Region c) | PA34, PA41-48, PH42-44 | POA | 5 Working Days | Mon to Fri |
| Oban (Region d) | HS9, PA61, PA73, PA76-78 | POA | 6 Working Days | Mon to Fri |
| Oban (Region e) | PA60 | POA | 8 Working Days | Mon to Fri |
| Orkney | KW15-17 | POA | 5 Working Days | Mon to Fri |
| Shetland | ZE1-3 | POA | 5 Working Days | Mon to Fri |
| Northern Ireland | All | POA | 2-3 Working Days | Mon to Fri |
| Isle of Wight | All | POA | 2 Working Days | Mon to Fri |
| Isle of Man | All | POA | 3 Working Days | Mon to Fri |
| Truro (Scilly Isles) | TR21-25 | POA | 3 Working Days | Mon to Fri |
We reserve the right to make changes to this delivery policy at any time. We will publish any changes on this website.